GUEST POLICIES

Cancellation Policy

Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. We require a valid credit card or an O.liv gift card to hold all appointments. If you are unable to keep an appointment, please call us at least 24 hours prior to your scheduled appointment.

24 hour or less cancellations & no shows will result in a 100% charge.

Due to Nashville's traffic and parking, please make sure to arrive 20-30 minutes before your appointment time. If anything comes up or you are running late, please inform us as soon as possible, so that we may be on time for other scheduled clients. If you are more than 15 minutes late we may be unable to accommodate you and it is a full charge. Appointments booked same day and within the 24 hours are still subject to our cancellation policy. Thank you for understanding. 

Appointments

We recommend booking appointments in advance to receive your preferred date, time and therapist for your services. Please arrive at least 30 minutes prior to your appointment so you can lounge around, wind down, drink your tea or glass of wine, and have time to relax before your service.

We require a credit card and phone number at the time of booking in order to reserve your appointment. If you are holding a gift certificate, please provide the voucher number in order to hold the appointment time.

Gift Cards

  • Lost or Stolen Cards: Protect your Card as if it were cash and safeguard the Card from unauthorized use. Cards will not be replaced if lost, stolen, mutilated or damaged.

  • Gift certificates must be present at the time of the service to be redeemed. Gift certificates are not redeemable if lost or stolen.

  • FORGOTTEN CARDS: In the event you have forgotten to bring your gift card. You must pay for your days services & purchases with cash, check, or credit card. You can then redeem the card at a later date.

  • LOST CARDS: In the event you have lost a Gift Card. Gift Cards are the responsibility of the purchaser or receiver. O.liv will not issue credit for a lost or stolen Card.

Policy for Minors

A guest must be a minimum of 16 years old to use the Mud Lounge, and at least 18 years old for massage and facial treatments unless a parent or guardian can be present in the treatment room.

Spaaaah Voices Please...

O.liv is an intimate spa. We strive to provide a cozy, personal experience for each client. We all love connecting on our phones, but tranquility comes at a small price ... a tiny break from the outside world. Please use a quiet spaaah voice when you're at the spa, and please, take a small break and turn off your cell phone for your time in the spa.

Late Arrivals

If you are late, we can offer you the time remaining on our treatment, or reschedule you for another day with a 100% charge for the missed appointment.

Gratuities

If you are pleased with the Spa services you have received, it is customary to give a 15% to 20% gratuity to your therapist. Cash gratuities are preferred.